Warranty Claims
Conditions under which an item is deemed to be under warranty vary from manufacturer to manufacturer. We honour all warranty claims unless it's normal wear and tear or improper care.
Dunbar Cycles at 604.224.2116, or email: warranty@dunbarcycles.com
Corsa Cycles at 604.892.3331, or email: info@corsacycles.com
1. Your receipt
2. A brief description of the claim
3. Photos of the item and the defect
Please note: "Return Shipping" on warranty claims is the responsibility of the buyer.
The affected model numbers are DURA-ACE and ULTEGRA branded cranksets with the following model numbers: ULTEGRA FC-6800, FC-R8000 and DURA-ACE FC-9000, FCR9100 and FC-R9100-P. The model numbers are stamped on the inside of the crank arm near the bottom of the arm (highlighted in yellow in the image below).
Does the model number on your crank arm match the model numbers above?
NO: The crank is not affected, and no further action is needed.
YES: Proceed to STEP 1B.
A production code is stamped on the inside of the crank arm near the bottom of the arm (highlighted in blue in the image above). The affected models are pre-July 2019 production and have the following two-letter production code on backside of the crank arm where the pedals are attached:
KF, KG, KH, KI, KJ, KK, KL,
LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL,
MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML,
NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL,
OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL,
PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL,
QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL,
RA, RB, RC, RD, RE, RF.
Does the production code on your crank arm match any of the two-letter production codes above?
NO: The crank is not affected. It is safe to use, and no further action is required.
YES: Proceed to STEP 2.
Contact us to schedule a crankset inspection.
Make sure to include:
1. Your receipt
2. A brief description of the claim
3. Photos of the item and the defect.
